Episodes

The past decade and beyond the MSP has always been about managing the technology infrastructure of their clients. As the evolution of an MSP has gone from a business model that was largely break-fix has become over time a per-user model. Our products and services have largely been tied to enabling our clients to do what they do best. In more recent years it has become increasingly tied to adding protective layers for our client's employees through products and services ranging from VPNs and 2FA ...

A brief trip down memory lane to simpler times... Looking back 3-5 years we took on the likes of ransomware and malware with additional tools and products that made us look, dare I say, pretty good to our clients in keeping them safe as we avoided paying ransoms by recovering from backups or preventing the spread to the rest of the client's network or even warding off would-be attackers. Fast forward and 2020 seemed to take many MSPs and their clients by surprise. Join me this week with Bryan Su...

When drinking from the same cup or bowl doesn't make sense. Adding redundancy and capacity in the event there is an outage, not so much for your client but for you, the MSP. This week we welcome back Eric Hanson of Inland Productivity as we discuss different options for redundancy.

I recently had an opportunity to sit down with a long-time friend and colleague, Jason LeDuc of AccessIT Group, and discuss CIS Top 20 and a walk-through of the critical 6. We spend a few minutes on each control, and that while there is no "easy button," it doesn't mean this has to be difficult. Stay tuned through the end to hear about which control is as important, if not more important, than all the other controls!

This week I had an opportunity to sit down with Corey Muson of PC Matic and talk about Cybersecurity in the K12 space. MSPs have a huge opportunity to come into the K12 space and help the Tech Directors and other K12 staff navigate a space that is uncharted territory for many. Join us as we share insights and opportunities to help K12 staff defend against the threat actors who are now targeting this demographic.

It is 2021 and we are jumping right in with a conversation focused on co-managed IT and an idea that says we have to educate the unwilling. We aren't as important as we would like to think we are and our clients and prospective clients hate it when we use fear to sell anything, let alone cybersecurity. I am joined again by Eric Hanson of Inland Productivity as well as a new guest Bob Coppedge of Co-Managed IT.

Each Week we talk about a different area of Cybersecurity and how it pertains to an MSP. This week I discuss with Eric Hansen of Inland Productivity what it means to position and sell security services, The number of dashboards or panes of glass we find ourselves trying to consolidate, and whether or not that is a good idea. Last, we talk about how each of these areas put an MSP in a position of asking one simple question... do I stay an MSP or become an MSSP? I think we have come to the conclus...

In this episode, I explore with Colin Knox of Gradient what it means to have alignment with our vendors. That not all of our vendors are a good fit for every client. Last but not least make sure that your clients know who your vendors are. That if something happens it isn't just you left holding the bag.

What is the correlation between Insurance and Ransomware? Are Insurance companies and Threat Actors in cahoots? Find out as we explore the challenges faced by MSPs. I am joined this week by Frank Bauer of Vade Secure and together we journey back to the days of Zenith and the earlier days or less challenge days of being an MSP when it comes to security. Insurance was loosely goosey and largely anyone could get insurance. Shout out to Mike Semel and his timely article ""MSP Sued" with some relevan...

What does 1337 mean? How did MSP 1337 come about? and more of shiny object syndrome. Join me with our returning guest Joshua Smith as we talk about the mistakes we made when we ran Untangled Solutions and how to avoid our pitfalls as you evaluate Security solutions to implement in your organization.

As a former MSP and a consultant to many MSP and MSSPs I wanted to take a few minutes to talk about "Shiny Object Syndrome". Many of you who know me know that I have always struggled with what I refer to as the shiny object syndrome which can cause some serious company problems and while historically it was tied more to business improvements and solving problems I didn't know existed until I found that shiny object. Today it's a bit different as the shiny objects are tied more to the idea that ...

Almost every MSP I have ever talked to has dealt with change control but very few have a change control plan. The feedback is often tied to lack of caring on the part of the clients or it slows us down and prevents us from getting the changes done in a timely manner. Join me on this episode with C2 Computer Services where I talk with Craig Lojewski in a discussion around how one client demanded Change Control Plan for all changes and it led to the implementation across all clients for any change...

How do you secure your assets if you don't know what assets you have? Join us today as we talk to Lenny Giller of RTS and discuss implementing CIS Top 20 Control one that focuses entirely on Hardware Asset Management (HAM).

With work from home becoming the new normal how do we ensure that we have secured the endpoint. What was once an office of 20 employees might now be 20 offices of 1. Let's explore some tips and recommended best practices to keep what's important secured in a manner that doesn't overburden IT.

In this episode, we will be discussing the woes of getting phished. How to educate your staff and clients about phishing so that they don't get hooked by those looking to inflict damage to the company or person.

In this Episode we will be chatting with CEO Brian Weiss of ITECH Solutions about a fateful day in 2018 that changed his MSP forever.