The Human Side of Risk Isn't Human Error

Human risk has become one of the most challenging and misunderstood aspects of cybersecurity. In this episode of MSP 1337, Chris Johnson sits down with Nihil Morjaria from usecure to explore why traditional security awareness training is no longer enough and what it takes to build a truly proactive human risk management strategy.

The conversation examines how MSPs and ITSPs are evolving beyond technology management into governance, risk, and compliance, and why understanding user behavior is now just as important as managing firewalls and endpoints. Chris and Nihil discuss the limitations of one-time phishing exercises, the rise of shadow IT and AI-driven data exposure, and the growing need to combine security awareness, breach intelligence, password hygiene, and user behavior into a single view of risk.

Listeners will learn how leading providers are using human risk intelligence to prioritize remediation efforts, reduce alert fatigue, empower end users, and deliver measurable security outcomes for clients. Whether you're struggling with phishing failures, unsanctioned applications, or simply trying to make security awareness more effective, this episode offers practical insights for turning your users from a potential liability into a powerful line of defense.